Access Help

Windows XP: Internet Explorer 7 Instructions - text only


  1. Make sure you have the most up to date Java installed.
  2. To download the newest Java go to https://java.com
  3. First configure your trusted sites, if you wish to do this manually PleaseIf you wish to configure them automatically continue to Step 3.

  4. Click Here to Download and configure your trusted sites Automatically
  5. When prompted click Run

    As prompted, Press any key to continue Prompt will then close and icon will be deleted once succesfully completed.

  6. Close All Internet Explorer windows for the configuration to take effect.

  7. Open your Local Internet Explorer. To do this click Start -> All Programs -> Internet Explorer Do not use Internet Explorer 64-Bit
  8. In the address bar type https://access.upmc.com

  9. Login using your UPMC network user ID and click submit.

  10. If prompted, Install the ActiveX Control. To do this right-click on the blue bar above like in the picture and click Install ActiveX Control...

  11. Click Install

  12. To verify your account, select an option from the list of registration methods and click submit. Once you click submit the code will either be sent to your email address/phone depending on which option you selected.

  13. Open https://mail.upmc.edu or any device that you can access your email.
  14. Enter the code that you received (either from phone or email) and click Submit.

  15. Login using your UPMC network credentials and click Submit (Your User ID should be automatically filled in.

  16. Your certifcate will be installed and registered in your browser. Then Close your browser.

  17. Open your Local Internet Explorer. To do this click Start -> All Programs -> Internet Explorer Do not use Internet Explorer 64-Bit
  18. In the address bar type https://access.upmc.com

  19. Your username should already be pre-filled in, Type in your password and Click Log On.

  20. If you do not have Citrix Receiver you will be prompted to Install. Click the checkbox I agree with the Citrix license agreement. Then click Install. If you do have Receiver please ignore the following steps.

  21. You will then be prompted to run or save CitrixOnlinePluginWeb.exe. Click Run.

  22. Click Install to begin the download.

  23. Once the download is complete, the next screen is Your Applications Screen.


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